Browse our most frequently asked questions list below to learn everything you need to know!
If you cannot find the answers you need, please call us at (434) 213-2178 and we will be happy to assist you.
- Yes. A blower keeps air in the inflatable unit, once unplugged it will deflate. We require an outlet within 75 feet of the unit or a generator. Longer cords can trip your circuit breaker, so we bring our own heavy duty cords.
- We can set up on grass (our favorite and best for the kids), dirt, asphalt and concrete. We can´t set up on any type of rocks, other than pea stone / gravel that isn’t sharp, to prevent damage to the inflatable. Please select the proper surface during the checkout process. If being set-up on a surface where we cannot stake, Sandbags are required to anchor the inflatable. Gravel, Indoor and pavement surfaces will require sandbags to secure the inflatable and there will be an additional “Surface Fee” for the sandbags. The fee will vary due to the size of the inflatable.
- Waterslides can only be set-up on grass or dirt.
- Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by industrial vinyl cleaners, disinfected and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
Yes, we offer free set up & delivery to most local areas (within 15 miles each way). There may be an additional delivery charge of $2.50 per mile after 15 miles each way.
No. We arrive early to set up so you get the entire rental time to play.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to a failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We don’t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules. We do offer an optional damage waiver for your protection as well.
Yes. There is a link in your receipt once you’ve ordered or you many contact our office.
We love setting up at parks, but most parks do NOT have electricity. If you want to set up at a park, you must also rent a generator from us. We rent them at a very reasonable cost. Parks are usually first come, first serve, so get your spot early in the day.
Cash or Credit Cards. We ask for a $50.00 credit card deposit to reserve your date and inflatable. If paying balance (at time of delivery) by cash, please have exact change as our drivers do not carry cash.
Yes. All orders require a $50.00 credit card deposit. If you cancel 24 hours prior to your rental, you will be given a raincheck for your deposit that is good for 1 year.
Please check out our policies page for details.
Although our drivers never expect tips, they sure do appreciate being tipped when they’ve done their job well!
A Monkey Business Inflatables & More representative will contact you to re-confirm you reservation 2 to 3 days prior to your event. At that time. we will discuss the upcoming weather forecast. If it is apparent at that time that your event will be rained out or affected by high winds, a decision to cancel or reschedule can be made together at that time. If a decision is made to cancel the event due to the weather, your $50 deposit will be refunded in full as well as payments made towards the rental. If the weather is questionable on the day of your event, together we will make the safest decision possible, PRIOR to the delivery of your inflatables. Once the inflatable has been delivered, if it starts raining or high winds are experienced during your event, unfortunately, we are not able to offer a refund at that point.
Monkey Business Inflatables & More requires a non-refundable $50.00 deposit at the time of booking. If you must cancel your event prior to equipment delivery for reasons other than inclement weather (see Inclement Weather Policy), you will be given a raincheck for your deposit that will be good for 1 year.